© 2014 R&D Hengevelds HVAC

    Our Standards

    Build Trust

    Establish and maintain a positive track record in the marketplace.

    Advertise Honestly

    Adhere to established standards of advertising and selling.

    Tell the Truth

    Honestly represent products and services, including clear and adequate disclosures of all material terms.

    Be Transparent

    Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.

    Honor Promises

    Abide by all written agreements and verbal representations.

    Be Responsive

    Address marketplace disputes quickly, professionally, and in good faith.

    Safeguard Privacy

    Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

    Embody Integrity

    Approach all business dealings, marketplace transactions and commitments with integrity.

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